AI Reputation Management · Luxury Hospitality

Your guests write.
We answer.
You focus on what matters.

Every review answered in under 2 hours — in any language, on every platform, automatically. 24/7. Because the relationship with your guest doesn't end at check-out.

Get Started → $297/mo See it live first →
234
avg unanswered reviews
per luxury property
ROI Calculator

What is one reputation point
worth to your property?

Cornell University studied 6,000 hotels: +1 reputation point = +1.42% RevPAR. Move your slider and see your number.

Number of rooms
40
Average Daily Rate (ADR)
$350
Occupancy rate
70%
Estimated additional annual revenue
$84,000
from a +0.5 point reputation improvement · Cornell University
REVAIA costs $297/month ($3,564/year) — your estimated gain is 23x your investment.
Start capturing this revenue →
The Problem

Every unanswered review is a relationship
that ended at check-out.

Your guests take 5 minutes to tell the world about their experience. A 5-star review with no reply is a missed connection. A complaint with no reply is a lost guest. Both cost you more than you think.

The algorithm watches. But more importantly — your guests watch. Every hour without a response tells them the relationship ended the moment they left.

61%
of 5-star hotels have unanswered reviews at least 30 days old — including 5-star reviews from guests who deserved a reply.
3.9%
drop in booking conversion for every negative review left without a response. (Harvard Business Review)
+1.42%
RevPAR increase per reputation point · Cornell University · Center for Hospitality Research · 6,000 hotels studied.
How REVAIA Works

Every review answered.
Every relationship
kept alive.

Zero intervention from your team. Every single time. 24/7, 365 days a year. Because a 5-star review deserves a reply as much as a complaint does.

revaia.ai — Live Response Engine
New Review Detected · Google · 3★
★★★☆☆
"Beautiful property but we felt a bit forgotten after check-in. No one asked if we needed anything during our stay. Room was impeccable but the service felt impersonal for the price point. Would consider returning if the personal touch improved."
— Sophie M., Paris · posted 4 minutes ago
Analyzing tone · Matching brand voice · Generating response in French & English 00:38
REVAIA Response — Sent Automatically
Dear Sophie,

Thank you for taking the time to share your experience with us. Your words mean a great deal, and I want you to know they reached me personally.

You're absolutely right — at this price point, the warmth of our service should match the quality of our spaces. The fact that you felt unattended during your stay is something I take full responsibility for, and it does not reflect the standard we hold ourselves to.

I would very much like the opportunity to show you the experience you deserved from the first moment. Please reach out to me directly — I'll ensure your next stay is everything you hoped for and more.

With warm regards,
The Management · Le Domaine de Belle Rive
✓ SENT AUTOMATICALLY Generated in: 52 seconds
Try it on your own review →
Paste any review. See REVAIA respond in your language. No signup required.
🔍
Monitor
All platforms scanned every 30 min — Google, Booking, TripAdvisor, Expedia, Airbnb
24/7
🧠
Analyze
Tone, language, sentiment and brand context analyzed by proprietary AI
< 5 sec
✍️
Generate
Personalized response in the guest's language matching your exact brand voice
< 60 sec
📤
Publish
Response posted directly on the platform. Your team is never involved.
< 2 hours
📊
Report
Weekly performance dashboard delivered to your inbox automatically
Every Monday
The Difference

Other tools make you faster.
REVAIA makes you free.

Feature
Other Tools
REVAIA
Full autopilot — zero GM involvement
✗
✓
Response in under 2 hours
2–4h avg
✓
Built by a luxury hotelier
✗
✓
Monthly strategic reputation report
✗
✓
Fixed price — no per-review fees
✗
✓
Instant SMS/WhatsApp alert for 1–2★
✗
✓
Money-back guarantee
✗
✓
Setup time
2–4 weeks
48 hours
⚑

If we miss a single review
in your first 30 days,
you pay nothing.

Every review answered in under 2 hours — guaranteed. If we fail even once, your first month is refunded immediately. No process. No questions. No negotiation.

This guarantee exists because we've never had to honour it.

Transparent Pricing

An investment that pays
for itself every month.

Every plan includes full autopilot, every platform, every language. No setup fees. No per-review charges. Cancel anytime.

Monthly
Annual Save 2 months
Essential
REVAIA Essential
For independent boutique hotels ready to reclaim their time.
$297
per month · cancel anytime
$247
per month · billed annually
$2,970/year — 2 months free
  • ◆100% of reviews answered in under 2 hours
  • ◆All platforms: Google, Booking, TripAdvisor, Expedia, Airbnb
  • ◆40+ languages — responds in the guest's language
  • ◆Brand voice calibrated to your property
  • ◆Weekly automated performance report
  • ◆SMS/WhatsApp alert for 1–2★ reviews
  • ◆48-hour setup. Zero technical work.
Get started → $297/mo
Most Popular
Signature
REVAIA Signature
For properties serious about turning reputation into revenue.
$597
per month · cancel anytime
$497
per month · billed annually
$5,970/year — 2 months free
  • ◆Everything in Essential
  • ◆Monthly Strategic Report — trends, patterns, operational recommendations written by a former luxury hotelier
  • ◆Competitive intelligence — your rating vs 5 direct competitors
  • ◆VIP guest detection — personalized responses for repeat guests
  • ◆Quarterly brand voice review and refinement
  • ◆WhatsApp direct access — strategic questions answered in 24h
Get started → $597/mo
Results

The numbers behind
every response sent.

100%
Reviews answered — guaranteed
<60s
Response generated by AI
+1.42%
RevPAR per reputation point · Cornell
40+
Languages supported
"

Hotels that respond to every review within the hour see measurable gains in both rating score and direct booking conversion.

Cornell University · Center for Hospitality Research
Trusted by luxury properties across
SANTORINI
Greece
MYKONOS
Greece
AMALFI COAST
Italy
SAINT-BARTHÉLEMY
Caribbean
BALI
Indonesia
"

His level of standards is simply remarkable. His sense of detail, his ability to anticipate needs before they are expressed, and his natural elegance in client interaction perfectly reflect the standards of the finest palaces. He doesn't just meet expectations — he exceeds them with subtlety and intelligence.

GM
General Manager
5-Star Resort · Caribbean
"

Alexandre embodies the codes of luxury hospitality service perfectly. His ability to transform a simple interaction into a bespoke experience is remarkable. Working with him guarantees a level of service aligned with the standards of the most prestigious 5-star establishments.

DG
Director General
Luxury Boutique Hotel · French West Indies
Alexandre Colas — Founder REVAIA.AI
Alexandre Colas
Founder · REVAIA.AI
LinkedIn
12 Years · Luxury Hospitality · Saint-Martin, Caribbean

Not built by engineers.
Built by a hotelier.

" A decade in luxury hospitality taught me one thing above all else: the relationship with your guest doesn't end at check-out.

I spent 12 years running operations across hotels, restaurants and guest relations in the Caribbean — every role, every standard, every review answered at midnight so my team didn't have to. Working at the crossroads of the world's most demanding clientele, I dealt with every nationality, every culture, every expectation — in their language, at their standard.

I knew exactly what a perfectly crafted response was worth. And I knew exactly what it cost to leave one unanswered.

No engineer would ever understand that. So I built REVAIA.AI myself.

Full autopilot review management for independent luxury hotels — every platform, every language, under 2 hours. Calibrated to your brand voice. Built by a hotelier. For hoteliers.

Because reputation is revenue. "

— Alexandre Colas, Founder · REVAIA.AI

FAQ

Every question
answered.

Will the responses sound robotic or generic?
No. During onboarding, we calibrate REVAIA to your property's exact voice — your tone, your values, your vocabulary. Responses reference specific details from each review. GMs who've seen the output consistently say it reads better than what they would have written themselves.
What happens with a VIP guest or a sensitive complaint?
For any review under 3 stars, REVAIA sends you an instant SMS/WhatsApp alert before publishing. You have a 30-minute window to review, edit, or override. For 4 and 5-star reviews — responses go live automatically. You're always in control where it matters most.
How long does setup take?
48 hours. You complete a 20-minute onboarding form. We handle platform access, brand voice calibration, and system testing. Your first automated response goes live before the end of the week.
Which platforms are covered?
Google, Booking.com, TripAdvisor, Expedia, Hotels.com, and Airbnb. All scanned every 30 minutes, 24/7. If you need a specific platform prioritized, we handle it during onboarding.
How is this different from MARA?
MARA saves you time — your team still reads every review and approves every response. That's still 30–60 minutes a week. REVAIA is full autopilot: nothing reaches your team's inbox unless it's a 1 or 2-star alert. Set it up once. Forget it exists.
Can I cancel anytime?
Monthly plans cancel anytime, no questions, no penalty. Annual plans include a 30-day full refund guarantee. If REVAIA doesn't deliver in the first 30 days, you get every dollar back.
Ready to Start

Your last unanswered
review was today.

A guest took 5 minutes to tell the world about their stay. They're still waiting for your reply.

Get Started → $297/mo See it live first →
30-day money-back guarantee · No contract · Setup in 48h